Oct 28, 2026, 1:15 PMEnterprise Software
OpenAI and ServiceNow Expand AI Partnership Across Enterprise Workflows
OpenAI and ServiceNow deepen their partnership, linking OpenAI models and agents with ServiceNow while bringing its workflows into ChatGPT and Codex directly.
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Summary
Dated October 28, 2026, the expanded partnership will bring OpenAI models and agents into ServiceNow. In the other direction, ServiceNow workflows will become available within OpenAI’s ChatGPT and Codex.
Details remain limited. The companies have not specified the OpenAI models, agent capabilities, rollout timing, availability, pricing, customer eligibility or commercial terms.
Positives
- OpenAI models and agents will be integrated into ServiceNow.
- ServiceNow workflows will become available within ChatGPT.
- ServiceNow workflows will also extend into Codex, expanding the partnership across another OpenAI product.
Risks & concerns
- No integration timetable has been disclosed.
- No specific OpenAI models or agent capabilities have been identified.
- Pricing, availability, customer eligibility and commercial terms remain unspecified.
Primary sourceOpenAI Newshttps://openai.com/index/openai-servicenow-partnership-expansion
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