Uber Rolls Out OpenAI’s ChatGPT Work to All 30,000 Employees
Uber is rolling out OpenAI's ChatGPT Work to all 30,000 employees after a 1,000-person pilot, expanding enterprise AI across finance, operations and product.
Summary
Uber and OpenAI expanded their partnership on October 22, 2026, putting Uber’s entire global workforce of about 30,000 people on ChatGPT Work. OpenAI introduced the enterprise-focused AI agent in July. Uber’s earlier 1,000-employee pilot spanned finance, operations and product, with non-engineers accounting for 80% of early adopters, according to engineering vice president Sumanth Sukumar. Workers analyzed operational data for trends and recommendations, localized training materials across markets and languages, and built personalized interactive dashboards.
Uber has not prescribed exactly how employees should use ChatGPT Work, instead allowing teams to experiment. Earlier in 2026, it paired 30 AI engineers with teams for two weeks in “AI pods” tasked with automating key parts of their jobs. OpenAI worked closely on the integration, but Uber did not disclose its spending. The company will evaluate usage, employee-created workflows and effectiveness to guide AI deployment across the business. The rollout strengthens OpenAI’s fast-growing enterprise operation as the former consumer-focused company gains business customers and competes with Anthropic while other AI vendors struggle to keep pace.
Positives
- 30,000 Uber employees worldwide will use ChatGPT Work following a 1,000-person pilot.
- 80% of the pilot’s early adopters were non-engineers working across finance, operations and product.
- Pilot users analyzed operational data, localized training materials and created personalized interactive dashboards.
- 30 AI engineers spent two weeks helping Uber teams automate key job tasks through cross-functional AI pods.
- OpenAI worked closely with Uber to integrate ChatGPT Work across the company.
Risks & concerns
- Uber has not settled on exactly how its 30,000 employees should use ChatGPT Work.
- Uber did not disclose the cost of its companywide OpenAI deployment.
- Usage, workflow adoption and effectiveness still require evaluation before Uber determines its broader AI strategy.
- OpenAI faces direct enterprise competition from Anthropic despite its growing business customer base.